360° Feedback

360° Feedback is both a survey instrument and a process used to gather objective information about how an individual leader is perceived and experienced by those around him or her, including superiors, peers and direct reports.

The Delphi Group gathers information through interviews as well as a customized questionnaire which results in much richer and detailed information than provided by typical online surveys.  We then assemble a comprehensive report for the individual being assessed that includes summaries, analysis, interpretations and recommendations, still preserving the anonymity of those who contributed.  We walk the recipient through the report, help him or her digest the feedback and make sense of it, and assist in goal formation.  The 360° process provides an excellent foundation for subsequent Leadership Coaching.

Survey Topics include:

  • Setting Direction, Alignment and Results
  • Building Capability through Systems, Practices and People
  • Generating Commitment to Direction and Results
  • Personal Leadership Behaviors

The steps include:

  • With the client, we review The Delphi Group 360° Survey Instrument and customize it to fit the client’s needs and situation
  • The client identifies colleagues, reports, managers he/she would like to respond to the survey
  • The Delphi Group provides a model invitation for the client to send to respondents
  • The Delphi Group administers survey and conducts interviews
  • A comprehensive report is compiled and shared with client in a Coaching session
  • Follow-up is planned

“The 360 was humbling. I read it every few months to take inventory of my progress and re-visit what I still need to work on. I take more responsibility and ownership for myself and for my team. I am less self-absorbed about my individual contributions and have reoriented myself toward how I can help my group achieve its potential. Direction is my own, not my boss’s – though it certainly is in support of his goals for the department.”
- Editor, International Publishing Company