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Strategic Planning...Helping top management teams assess their business performance in terms of "where they are - where they want to be - how to get there". Alignment of Vision, Mission, Goals, Roles, Practices, Relationships, and Action Planning Strategies.
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Leading and Managing Change ..... Helping management groups, and individual managers, anticipate .... plan for ..... react to ..... and implement 'change'. Particularly, implementing change that is strategically designed and which is sustained.
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Facilitating work redesign using socio-technical systems and business process improvement concepts and methods. Work flow analysis for improved productivity. Building high performing work systems
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Working with management and employee groups to develop a team-oriented work environment: analyzing and redesigning work flow, creating teams, building team skills.
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Team building for management teams, cross-functional teams, operational teams, leadership teams, task forces, virtual teams and Boards.
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Creating customer focus and customer support. Helping service and manufacturing businesses become more customer-driven by developing a customer service data base resulting in operational change.
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Assessing organizational structure and implementing redesigned structures.
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Cultural change: Assessing organizational culture, designing and implementing change processes to become more aligned with overall objectives and future needs.
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Training in Facilitative Leadership Skills: Interactive skills-communications-listening, conflict resolution, group leadership, consensus decision making, problem solving, leading meetings, collaboration, group process and group dynamics, performance management.
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Helping individuals and groups understand themselves and their differences... use of instruments such as the Myers-Briggs Type Indicator, Kolb Learning Style Index and other experiences which demonstrate the value of differences and diversity.
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Individual coaching of managers, leaders and executives: assessing their own management style, skills, and methods for implementing plans and strategies.
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Facilitating retreats for management groups - strategic planning, group interaction, future search conferences.
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Designing and implementing Performance Management systems which emphasize accountability vs. performance standards/expectations and effective feedback.
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Facilitating improved relations between union leadership and company/organization leadership.
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